KudoAsk Review Invites for WooCommerce

Description

Most happy customers never leave a review because nobody asked. KudoAsk asks for you, once, at the right time.

When a WooCommerce order reaches the status you choose (Completed by default), this plugin tells KudoAsk. After the delay you set there (3 days by default), KudoAsk sends the customer a short email from your store’s name with one button to your Google review page. Replies go to your own inbox.

Built to follow the review rules

• Every customer is asked the same way. There is no “were you happy?” screen that only sends happy customers to Google. Google’s review policy forbids selectively asking for positive reviews.
• No rewards for reviews. Google bans discounts or gifts in exchange for reviews, and KudoAsk refuses messages that offer them.
• One ask, not a campaign. Each customer is asked at most once in 180 days, with one optional reminder. Unsubscribing takes one click, and bounces and spam complaints are honoured automatically.
• Private by design. KudoAsk uses the customer’s address to send their invite, then drops it. No tracking pixels.

Free: KudoAsk is free and sends up to 50 invites a month per account. KudoAsk also has a free Google review link helper and review QR card maker.

How it works in WooCommerce

• Invites are queued in the background with WooCommerce’s Action Scheduler, so checkout and the order screen are never slowed down.
• Each order gets a note saying whether an invite was queued, or why not (for example, the customer was asked recently or unsubscribed).
• Re-saving or re-completing an order never sends a second invite.
• Compatible with High-Performance Order Storage (HPOS).

External services

This plugin connects to the KudoAsk API (https://www.kudoask.com/api/v1/), a service run by KudoAsk, to send review invitations. It is required for the plugin to work.

• When: when an order reaches the status chosen in the settings (Completed by default), and when you click “Test connection” on the settings page.
• What is sent: for an order, the customer’s billing email address, billing first name and the order number, with your KudoAsk API key. “Test connection” sends only your API key.
• What KudoAsk does with it: queues one review invitation email to that customer on your behalf, under the rules above. The email address is kept only until the invite is sent or skipped.

KudoAsk terms of use: https://www.kudoask.com/terms/
KudoAsk privacy policy: https://www.kudoask.com/privacy/

The plugin also adds suggested text to your site’s privacy policy guide (Settings > Privacy) describing this.

Technical details