TextDigo Live Chat

Description

TextDigo Live Chat lets you install the TextDigo widget on your WordPress site without touching any code. Connect your TextDigo account, choose which pages show the widget, and you’re live — with Melia AI handling replies automatically.

Features

• One-click connection to your TextDigo account with an embedded control panel inside WordPress
• Melia AI: Connect your knowledge base (documents & website) to let the AI answer customer questions, capture leads, and take orders automatically
• Visual Automation Flows: Build custom decision trees and automated routing scenarios with a drag-and-drop editor
• Multichannel Inbox: Manage WhatsApp Business, Messenger, Instagram, Live Chat, and Email all in one centralized workspace
• Proactive Campaigns: Send targeted broadcast messages and nurture/retarget your website visitors
• Built-in CRM: Manage your contacts, segment audiences into groups, and view full conversation histories
• Advanced Analytics & Live Visitors: Track real-time website visitors, customer satisfaction (CSAT), SLA compliance, and agent performance
• Web Forms: Embed customizable contact forms anywhere on your site using a block or shortcode, routed directly to your inbox
• Help Center: Create and publish FAQ articles to empower customers to find their own answers
• Control exactly which WordPress pages display the live chat widget

External services

This plugin connects your WordPress site to TextDigo, a hosted messaging platform, so it can load the live chat widget on your pages and show your TextDigo control panel inside the WordPress admin. TextDigo is a third party service operated by TextDigo. Using the plugin requires a TextDigo account, and the widget cannot work without communicating with the TextDigo servers.

The plugin talks to TextDigo in three ways:

1. TextDigo API (https://api-s1.textdigo.com). When you sign in, configure the widget, or manage your account from the WordPress admin, the plugin sends requests to this API. The data sent includes your login credentials at sign in, your session token on later requests, the domain of your site, and the display settings you choose (such as which pages show the widget).

2. Live chat widget script (https://api-s1.textdigo.com/api/v0/live-chat/code/). On the public side of your site, the plugin loads this script so the chat widget can appear to your visitors. The script then exchanges messages between your visitors and TextDigo, including the page origin and whatever your visitors type into the chat.

3. Control panel (https://www.textdigo.com/embed). The plugin embeds your TextDigo control panel as a frame inside the WordPress admin so you can manage conversations without leaving WordPress. This frame is served by TextDigo and uses a short lived token minted for your account.

By connecting a TextDigo account you agree to the TextDigo terms of service and privacy policy:

• Terms of service: https://www.textdigo.com/legal/terms
• Privacy policy: https://www.textdigo.com/legal/privacy

Technical details