Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies

Description

Lucrativeit Support Ticket Plus is a powerful WordPress support ticket and help desk plugin that enables you to create, manage, and resolve customer support tickets directly from your WordPress website. Built for businesses of all sizes, it provides a centralized support dashboard where you can efficiently handle customer inquiries from ticket creation through resolution, improve response times, and deliver exceptional customer service.

The plugin includes advanced features such as live chat on your own site via a shortcode (with a Pro embeddable widget for other websites), AI-powered reply suggestions, guest ticket submission, email-to-ticket conversion, Google Login, magic login links, a built-in knowledge base, reliable SMTP email delivery, SLA tracking, round-robin ticket assignment, multi-agent support, file uploading, ticket timeline activity history, customizable ticket statuses, and detailed analytics and reporting. Whether you’re supporting customers for a business website, SaaS platform, or WooCommerce store, Support Ticket Plus helps you streamline support workflows, increase team productivity, and provide a professional help desk experience—all without leaving WordPress.
Explore the demo:

• Live Demo
• Online Documentation
• Buy Support Ticket Pro

Features

• Unlimited support tickets
• Unlimited support agents
• Guests can create support tickets and track updates securely using a magic link (no account required)
• CAPTCHA protection to prevent spam and bot submissions for guest tickets
• Auto-generated ticket numbers with SLA tracking
• Closed Tickets menu — Resolved and Closed tickets live in a separate list next to Tickets in admin and the portal
• Multiple status states and four priority levels
• Department-based auto-assignment with round-robin load balancing
• Projects — create project titles in admin; customers select a project when creating a ticket; staff can filter tickets by project
• Search tickets by ticket number, order number, or custom field value on the Tickets and Closed Tickets lists (admin and portal)
• Ticket list pagination and bulk status change for staff
• Custom fields — add text, textarea, dropdown, checkbox, number, email, or URL fields under Settings → Custom Fields; values show on ticket details
• Support Hours (opening hours) — set timezone, working days, and start/end times; show live online/offline status and clocks on the portal login screen
• Public replies and internal notes
• Ticket timeline — activity history for status changes, assignment, and other ticket events
• Email Notification After a new reply to the client
• Instant reply — automatically post a configurable message to the ticket creator after a ticket is created
• File uploading — attach files when creating tickets and when replying (secure downloads for staff and customers)
• In-app notifications
• Permission management built on your existing WordPress roles (no extra roles created)
• User, department, and project management
• SMTP email configuration
• Customizable email notification templates
• Public knowledge base
• Guest ticket submit (name + email, no login required)
• Signed magic links in customer emails to open and reply on a ticket without logging in
• Reports dashboard
• Live chat — floating chat icon via [lucrativeit_live_chat]; enable under Settings → Live Chat with department routing, optional round-robin, busy Q&A from the knowledge base, and welcome/offline messages
• Live Chat and My Chats agent console — claim, reply, and close conversations; see the visitor’s page, location, and IP

Upgrade to Pro

Take your Support to the next level with Lucrativeit Support Ticket Plus Pro.

✓ Email-to-ticket webhook
✓ Gmail inbound polling
✓ AI reply suggestions
✓ Google login
✓ Email notification branding
✓ External live chat widget (approve domains and copy embed code for other websites)

Author: LucrativeIt.com ([email protected])

Third-Party Services

This plugin optionally integrates with the following external services. These services are only contacted when you explicitly enable the relevant feature in Settings.

Cloudflare Turnstile (optional)

When Enable Turnstile for Guest Tickets is set to Yes, the plugin:

• Loads the Turnstile client-side script from Cloudflare’s CDN on the guest create-ticket page:
  https://challenges.cloudflare.com/turnstile/v0/api.js
• Sends the visitor’s Turnstile response token and (optionally) their IP address to Cloudflare’s verification endpoint:
  https://challenges.cloudflare.com/turnstile/v0/siteverify

This means visitor data (browser fingerprint for the widget, and the IP address used for server-side verification) is transmitted to Cloudflare. No data is sent when Turnstile is disabled (the default).

• Service provider: Cloudflare, Inc.
• Privacy Policy: https://www.cloudflare.com/privacypolicy/
• Terms of Service: https://www.cloudflare.com/website-terms/

You are responsible for disclosing this data processing to your site visitors in your own privacy policy when Turnstile is enabled.

IP geolocation for live chat (optional)

When Enable Live Chat is set to Yes and a visitor starts a chat, the plugin may look up the visitor’s IP address to show city/region/country to agents:

• http://ip-api.com/json/{ip}

No request is made when live chat is disabled (the default), the IP is private/reserved, or a cached result already exists. Location is stored on the chat conversation for the support agent.

• Service provider: ip-api.com (IP-API)
• Privacy Policy: https://ip-api.com/docs/legal

You are responsible for disclosing this data processing to your site visitors in your own privacy policy when live chat is enabled.

Technical details