March Guard – POS Insurance

Description

March Guard, powered by TH March, specialist jewellery insurance experts since 1887, helps UK jewellers increase customer confidence and create additional revenue by offering POS jewellery and watch insurance. Clear cover options and direct customer servicing through your store, subject to eligibility, policy terms, conditions, and exclusions.

Key features

• Enhance the customer proposition with relevant and optional POS insurance.
• Generate commission on eligible policies sold.
• Claim support connected to your jewellery store for repairs and replacement.
• Available for UK based jewellers and UK customers.
• 1-year or 3-year cover available, for loss, theft and accidental damage.
• Available for jewellery up to £7,500 RRP and watches up to £2,500 RRP.
• Automatic policy creation on order processing/completion
• Admin screens for settings, API logs, and issued policies
• WooCommerce High-Performance Order Storage (HPOS) compatible

This plugin requires an active WooCommerce installation and MarchGuard store credentials (Store ID and Store PIN) obtained from TH March.

March Guard and the MarchGuard service are owned and operated by T.H. March & Co. Limited. The plugin was developed for TH March by Webcomp Digitex (https://webcompdigitex.com).

External services

This plugin connects to the MarchGuard insurance service, operated by T.H. March & Co. Limited, to provide insurance quotes and to create insurance policies. This connection is essential to the plugin’s core function — without it, insurance quotes cannot be retrieved and policies cannot be issued.

What the service is used for and when data is sent:

• Requesting a quote — when a customer views an eligible product, cart, or checkout, the plugin requests a premium quote. The following data is sent: item description, item value, product category, insurance term, and (for rating) a postcode placeholder.
• Finalising a quote / creating a policy — when an order containing insurance is processed, the plugin submits the customer’s details to issue a policy. The following data is sent: customer title, first and last name, billing address, postcode, country, email address, and the order/invoice number, together with the insured item details.
• Retrieving policy certificates — the plugin requests the policy certificate (PDF) for an issued policy using the policy reference number.

Requests are sent to the following endpoints:

• Staging: https://stage.marchguard.com/public_services
• Production: https://www.marchguard.com/public_services

The endpoint used depends on the “Environment” setting you select in the plugin settings.

Service provider, terms, and privacy:

• Service provider: T.H. March & Co. Limited (authorised and regulated by the Financial Conduct Authority, FCA Register number 304812).
• Terms of Service: https://www.thmarch.co.uk/March-Guard-IPID.pdf (March Guard Insurance Product Information Document — the terms, cover and exclusions of the product this plugin sells)
• Privacy Policy: https://www.thmarch.co.uk/March-Guard-Full-Wording.pdf (March Guard full policy wording; the “Data Protection” section sets out how customer information is used)

Both documents are specific to the March Guard scheme and are the same ones the plugin shows to customers before they consent to cover.

By using this plugin and enabling insurance, you agree that customer data required to provide a quote and issue a policy will be transmitted to the MarchGuard service as described above. You are responsible for disclosing this data sharing in your own store’s privacy policy.

Privacy

This plugin stores the following data in your WordPress database:

• API logs ({prefix}_thmarch_api_logs) — records of requests to and responses from the MarchGuard service, used for troubleshooting. These may contain customer details submitted during policy creation.
• Policies ({prefix}_thmarch_policies) — issued policy records including policy number, customer email and name, item value, premium, and coverage amount.

Insurance selections are also temporarily held in the WooCommerce customer session during checkout and stored in order meta once an order is placed.

Technical details