BPAI Chat

Description

BPAI Chat is a lightweight WordPress connector for the hosted BPAI customer support platform.

Setup is intentionally simple:

1. Install and activate BPAI Chat.
2. Open Settings > BPAI Chat.
3. Choose Connect BPAI.
4. Open the secure BPAI connection email sent to the administrator address.
5. If the email already has BPAI administrator access, BPAI connects the matching workspace after confirmation. New administrator requests wait for BPAI approval after email verification. The plugin checks the BPAI installation status during setup until the website connection is completed.

The plugin automatically supplies the WordPress website URL, site name and the administrator who started the connection. Customers do not need to enter a Website Key, tenant ID, inbox ID, API key, Chatwoot setting or widget code.

The same email-first flow is used for new and existing BPAI administrators. Customers are not asked to choose sign-up versus sign-in, enter an organization ID, or copy an access key during WordPress setup. New administrators are provisioned only after BPAI platform-owner approval; when ready, BPAI emails a secure one-time sign-in link to the guided Settings welcome page.

After setup, open https://bpai.in/conversations for customer conversations. Existing browser sessions open the workspace directly; if the BPAI session has expired, BPAI asks the administrator to authenticate and returns to the workspace.

WooCommerce websites use the same BPAI Chat plugin. No separate WooCommerce chat plugin is required.

Why BPAI Chat?

BPAI Chat provides a secure, zero-configuration connection between WordPress and a new or existing BPAI workspace.

Unlike integrations that require administrators to manually copy and configure API credentials or widget identifiers, BPAI Chat automatically:

• Detects the WordPress website and site name.
• Uses the authenticated WordPress administrator to begin the connection.
• Registers the website with the BPAI service.
• Verifies the connection through BPAI.
• Resolves the correct chat configuration from an opaque installation identifier.
• Begins loading the hosted customer chat widget after BPAI confirms the installation connection.

The BPAI platform combines AI-assisted customer support with human handoff, centralized customer conversations, team access, configurable business information, insights and additional communication channels.

External Services

BPAI Chat connects this WordPress website to the hosted BPAI customer support service operated by Brightpath AI.

The external service is required for account verification, workspace management, chat configuration, customer conversations, AI-assisted responses, human support and other BPAI platform features.

Information sent during connection

When an administrator chooses Connect BPAI, the plugin sends the following information to BPAI:

• Website URL.
• Website name.
• Administrator email address.
• Administrator display name.
• WordPress version.
• BPAI Chat plugin version.
• Whether WooCommerce is active.
• WordPress callback URL.

This information is sent only after an authorized WordPress administrator intentionally selects Connect BPAI.

Connection status and disconnection

After the connection process starts, the plugin sends its BPAI installation identifier and connection token to BPAI when:

• Checking the connection status.
• Disconnecting the WordPress website from BPAI.

The connection token is used for communication between the WordPress plugin and the BPAI service. It is not displayed on the public website.

BPAI chat widget

After BPAI completes the website connection, the plugin loads the BPAI chat widget. The widget is loaded only when the installation status is connected. Pending or disconnected installations do not load the customer widget. The hosted BPAI service controls whether the chat is ready for visitors.

https://bpai.in/api/widget/v2/loader.js

The externally loaded BPAI widget is an essential client component of the hosted BPAI customer support service. It allows website visitors to communicate with the connected BPAI workspace.

The widget is not used to install, download or update this WordPress plugin. It does not provide an editor for executing administrator-supplied PHP or JavaScript code.

Information that visitors voluntarily submit through the chat widget, such as messages and contact information, is transmitted to and processed by BPAI to provide the requested customer support service.

Depending on the BPAI configuration and how visitors use the widget, BPAI may also process technical and contextual information required to operate the service, such as the current page URL, browser information, session information and message timestamps.

Website administrators are responsible for informing visitors about their use of BPAI and updating their website privacy policy where required.

BPAI service: https://bpai.in/

Terms of Service: https://bpai.in/terms

Privacy Policy: https://bpai.in/privacy

Technical details