Scut Ramburs – COD refusal protection for WooCommerce

Description

Every refused cash-on-delivery parcel costs shipping both ways. Scut Ramburs keeps a history of delivery outcomes per customer and uses it at checkout.

• Two new order statuses: Refused on delivery and Not picked up, with bulk actions in the orders list.
• Customers are recognised by phone number and email, in any format (0740 123 456, +40 740 123 456, 0040740123456). Optionally also by delivery address.
• A COD risk column in the orders list and a history box on every order.
• Rules: show a warning after 1 refusal, hide cash on delivery after 2 (both configurable), manual allow and block lists.
• Works with the classic checkout and the block checkout. When cash on delivery is hidden, other payment methods stay available.
• Requires a valid phone number when the customer chooses cash on delivery (the courier needs it anyway). Skipped automatically if your checkout hides the phone field.
• Import past refusals from your existing orders or from a CSV export of your courier account.

Privacy

• Phone numbers, emails and addresses are stored only as salted, irreversible hashes (HMAC-SHA256), in a table on your own site.
• Customer data is never sent to the plugin author or to any third party. The only thing the plugin can send out is the optional error reports described below.
• Supports the WordPress personal data export and erasure tools, adds a suggested paragraph to your privacy policy and deletes old history automatically (36 months by default).

Error reports (optional, off by default)

Scut Ramburs can send error reports to its author, only if an administrator agrees: a question is asked once after activation, and the choice can be changed any time in WooCommerce > Settings > Scut Ramburs.

• Sent to: Sentry (sentry.io), the error tracking service used by the author, in its EU data region (ingest.de.sentry.io). The author’s Sentry project is set not to store IP addresses.
• Sentry’s terms of service: https://sentry.io/terms/ and privacy policy: https://sentry.io/privacy/
• What is sent: the error message and the plugin file and line where it happened; the versions of Scut Ramburs, WordPress, WooCommerce and PHP; whether HPOS is on; the site language; a random ID generated on your site.
• What is never sent: customer data (phone numbers and email addresses are masked), the site address, passwords or settings.
• When: only for errors raised by Scut Ramburs or Scut Ramburs Pro; each distinct error at most once a day, and at most 20 reports a day.
• Whether or not reports are sent, errors are written to WooCommerce > Status > Logs (source “scut-ramburs”) on your own site.

Technical details